Support
We're here to help with every aspect of using RegSeal, SettleGrid, and your Alerterra account. Use the channel below that matches your question for the fastest response.
Primary email
support@alerterra.comHours
Monday–Friday
9:00 AM – 5:00 PM Eastern Time
(UTC−5 / UTC−4 during daylight saving)
Response time
Paid plans: within 48 hours
Free tier: best-effort, typically within 5 business days
Specialized channels
Sending to the right channel routes your message directly to the team that handles it. Anything sent to support@alerterra.com will be triaged and forwarded as needed.
General product questions
support@alerterra.comHow-to questions, feature guidance, plan choice, integrations, and everything else. Start here if you are not sure where to send your message.
Billing and invoices
billing@alerterra.comSubscription changes, invoices, refunds (within the 14-day window), tax IDs, and disputed charges.
Account security
security@alerterra.comSuspected unauthorized access to your account, MFA recovery, and other account-security incidents.
Privacy and data requests
privacy@alerterra.comGDPR, UK GDPR, CCPA/CPRA, and other privacy rights requests; subprocessor lists; Data Processing Addendum.
Legal and contracts
legal@alerterra.comTerms of Service questions, MSAs, custom DPA terms, vendor onboarding paperwork, and formal notices.
Vulnerability disclosure
security@alerterra.comSecurity researchers reporting vulnerabilities. See the full responsible disclosure policy on our security page.
Urgent security or production incidents
For an active security incident, suspected account compromise, or a critical outage that is affecting production traffic, email security@alerterra.com with [URGENT] in the subject line. We monitor that mailbox outside of standard business hours and will acknowledge receipt within 24 hours.
Vulnerability researchers should follow our responsible disclosure policy.
Before you write
You may be able to find an answer faster in one of these resources:
Postal address
Alerterra LLC
2810 N Church St #481712
Wilmington, DE 19802
United States
Postal mail is checked weekly. For anything time-sensitive, please use email.