Terms of Service

1. Eligibility and Accounts

You must be at least 18 years old and able to form a binding contract under applicable law. The Services are not intended for consumers; they are business-to-business tools.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information, keep it current, and notify us promptly at security@alerterra.com of any suspected unauthorized access. We may suspend or terminate accounts with information we reasonably believe is false or misleading.

2. The Services

Alerterra builds trust and commerce infrastructure for the AI economy. Our Services include the following components.

Specific functionality, plan limits, and tier features are described on product pricing pages and may change. We may add, modify, or remove features in our reasonable discretion.

3. Subscriptions, Fees, and Payment

We offer free and paid subscription tiers for both RegSeal and SettleGrid. By subscribing to a paid tier you authorize us, through our payment processor Stripe, to charge the fees for your selected plan and any usage-based charges on each renewal cycle until you cancel.

• Auto-renewal. Paid subscriptions automatically renew at the end of each billing period (monthly or annual) at the then-current rates unless cancelled before the renewal date.
• Usage charges. SettleGrid usage above included quotas is billed at the rates published on the SettleGrid pricing page. We measure usage from our records.
• Currency. Fees are quoted and charged in U.S. dollars (USD) unless stated otherwise.
• Taxes. Fees do not include taxes. You are responsible for sales, use, value-added, and similar taxes, except those based on our income.
• Failed payments. If a charge is declined we may retry the charge, suspend access, and add reasonable collection costs and interest at the lower of 1.5% per month or the maximum permitted by law. We will give reasonable notice before suspension.
• Price changes. We may change prices on at least 30 days' notice before the start of a renewal term. Continued use after the change date constitutes acceptance of the new pricing.

Card and bank-account processing is performed by Stripe, Inc. under the Stripe Services Agreement and (where SettleGrid uses Stripe Connect to settle payments to you) the Stripe Connected Account Agreement. By using the Services you also agree to those terms with Stripe. Stripe is a PCI Service Provider Level 1 (the highest tier of PCI DSS certification) and receives full payment-card numbers directly through its own PCI-validated infrastructure; Alerterra does not receive, store, or transmit full payment-card numbers.

Digital delivery. The Services are delivered electronically. Access is provisioned to your account upon successful payment, typically within minutes. There are no physical goods to ship; our delivery obligation is the immediate provisioning of access and the ongoing availability of the Services for the duration of your subscription, subject to the disclaimers below.

4. Refunds and Cancellation

You may cancel a paid subscription at any time from your account billing page. Cancellation takes effect at the end of the current billing period; you retain access until then.

Fees are billed in advance and are non-refundable except where required by law or expressly stated below:

• 14-day refund window. For your first paid subscription, request a full refund within 14 days of the initial charge by emailing billing@alerterra.com. Usage-based fees already incurred during that period are non-refundable.
• Service failures. If we materially fail to deliver the Services and do not cure within 30 days of written notice, you may terminate the affected subscription and receive a pro-rata refund of pre-paid fees for the unused remainder of the term.
• Disputed charges. Notify us within 60 days of a charge to dispute it. We will investigate in good faith and refund any errors.

Refunds are credited to the original payment method via Stripe, typically within 5–10 business days.

5. Acceptable Use

You will not, and will not allow others to:

• Use the Services in violation of law, third-party rights, sanctions, or export controls;
• Process personal information of EU/UK or U.S. residents without a lawful basis or required notices;
• Reverse engineer, decompile, or attempt to extract the source code of the Services, except as expressly permitted by applicable law;
• Probe, scan, or test the vulnerability of the Services without written authorization, or interfere with their integrity or performance;
• Use the Services to build a competing product, or to benchmark for publication, without our prior written consent;
• Use SettleGrid to facilitate prohibited transactions under Stripe's Restricted Businesses list, or for transaction laundering, money laundering, or terrorism financing;
• Misrepresent the source, accuracy, or scope of any RegSeal attestation, or alter signed attestation artifacts;
• Send spam, phishing content, or malware through any Alerterra channel.

We may investigate suspected violations and may suspend access immediately to protect the Services or other users.

6. Customer Content

“Customer Content” means data, materials, and information you submit to the Services (for example, AI system descriptions, assessment responses, and tool configurations). As between the parties, you retain all right, title, and interest in Customer Content.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process Customer Content solely to provide the Services to you and to perform our obligations under these Terms. We will not use Customer Content to train AI models for ourselves or third parties without your separate written consent.

You represent that you have all rights necessary to grant the license above and that Customer Content does not infringe any third-party right or violate applicable law.

7. Our Intellectual Property

We and our licensors own all right, title, and interest in and to the Services, including software, models, documentation, logos, and branding. Subject to these Terms and your payment of fees, we grant you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your subscription term.

You may submit feedback, suggestions, and ideas about the Services. We may use feedback without restriction or compensation; you grant us a perpetual, irrevocable, royalty-free license to do so. Feedback is provided “as-is” without warranty.

“Alerterra,” “RegSeal,” “SettleGrid,” and related logos are our trademarks. You may not use them without our prior written consent, except to factually identify the Services.

8. Privacy and Data Processing

Our handling of personal information is described in our Privacy Policy. If you process personal data of EEA, UK, or other regulated data subjects through the Services, our Data Processing Addendum applies and is incorporated by reference. Email privacy@alerterra.com to execute the DPA.

9. RegSeal: Not Legal Advice

RegSeal is a software tool for self-assessment and signed attestation. It is not legal advice, and our employees are not your attorneys. Use of RegSeal does not create an attorney-client relationship. Compliance with the EU AI Act, NIST AI RMF, ISO 42001, the Colorado AI Act, or any other framework remains your responsibility, and you should consult qualified legal counsel for legal questions.

RegSeal attestations reflect your responses to questionnaires and the configuration you provide. We do not independently verify the accuracy of your inputs. Misrepresentation in an assessment is your responsibility, and we may revoke an attestation if we determine in good faith that it is fraudulent or materially inaccurate.

10. SettleGrid: Roles, Disputes, and Reserves

SettleGrid provides metering, billing, and settlement infrastructure on top of regulated payment processors. We do not hold customer funds. Funds flow through Stripe (and any other processor you connect) and are held by those processors under their own terms.

You are the merchant of record for transactions you collect through SettleGrid. You are responsible for: tax determination and remittance, consumer disclosures, refund and dispute handling, and compliance with the payment-network rules. We may pass through fees, chargebacks, and reserves imposed by Stripe or any payment network.

We may delay, reverse, or hold settlement of funds as required by law or by Stripe, and to investigate suspected fraud or violations of these Terms.

11. Third-Party Services

The Services may interoperate with third-party products (for example, Stripe, AWS, identity providers, or AI model vendors). Your use of those products is governed by the third party's own terms and privacy policy. We are not responsible for third-party services, and integration availability may change.

12. Service Availability and Beta Features

We aim for high availability and publish status at status.alerterra.com. Specific uptime commitments, where offered, are set out in a separate Service Level Agreement applicable to your plan.

Features marked “beta,” “preview,” or “experimental” are provided as-is for evaluation, may be unstable, and may change or be removed at any time. We may exclude such features from any SLA or warranty.

13. Suspension and Termination

Either party may terminate these Terms for material breach if the breach is not cured within 30 days of written notice. We may suspend or terminate immediately if (a) you fail to pay undisputed amounts when due and do not cure within 10 days of notice; (b) you violate Section 5 (Acceptable Use); or (c) we are required to do so by law, court order, or by Stripe or another payment partner.

On termination: your right to use the Services ends; we will make Customer Content available for export for 30 days, after which we may delete it; and Sections 6 through 11 and 14 through 19, together with any other provisions that by their nature should survive (including accrued payment obligations and post-termination data handling under our Privacy Policy), will survive.

14. Disclaimers

Except as expressly stated in these Terms, the Services and all related content are provided “as is” and “as available,” without warranty of any kind. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted or error-free operation. We do not warrant that the Services will satisfy any legal or regulatory obligation; you remain responsible for your own compliance.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility.

Each party's aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the fees you paid us for the affected Services in the 12 months before the event giving rise to liability, or (b) one hundred U.S. dollars ($100). The foregoing limitations do not apply to your payment obligations, your indemnification obligations, breach of Section 5 (Acceptable Use), or liability that cannot be limited by law.

16. Indemnification

You will defend, indemnify, and hold harmless Alerterra, its affiliates, and its and their officers, directors, employees, and agents from and against any third-party claims, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or your end-users' use of the Services in violation of these Terms or applicable law; (b) Customer Content; (c) any RegSeal attestation generated based on inaccurate or misleading inputs you provided; or (d) transactions you collect through SettleGrid, including chargebacks, refunds, and tax determinations. We will give you prompt notice and reasonable cooperation, and you will not settle a claim that imposes liability or admission on us without our written consent.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-laws rules and the U.N. Convention on Contracts for the International Sale of Goods. The parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any matter not subject to arbitration.

Informal resolution. Before filing a claim, the parties agree to attempt to resolve any dispute by good-faith negotiation for at least 30 days after written notice describing the claim and proposed relief.

Binding arbitration. Any unresolved dispute will be finally settled by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures, by a single arbitrator, in the English language, seated in Wilmington, Delaware. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property or breach of confidentiality.

Class action waiver. Each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

18. Modifications

We may update these Terms from time to time. For material changes we will give at least 30 days' advance notice by email or in-product notice before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, your sole remedy is to stop using the Services and cancel your subscription before the effective date.

19. Miscellaneous

• Entire agreement. These Terms, our Privacy Policy, and any order form or addendum you execute with us constitute the entire agreement and supersede all prior proposals or agreements.
• Severability. If any provision is unenforceable, the remainder remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign without restriction in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, excluding payment obligations.
• Independent contractors. The parties are independent contractors. These Terms create no agency, partnership, or joint venture.
• U.S. government users. The Services are commercial computer software under FAR 12.212 and DFARS 227.7202. Use is subject to these Terms.
• Notices. Notices to us must be sent to legal@alerterra.com with a copy to Alerterra LLC, 2810 N Church St #481712, Wilmington, DE 19802, USA. Notices to you may be sent to the email address on your account.